Help you save the response from your Customer Service Division apologizing. It means almost nothing. Your term is worthless. Your business’s values and ethics are pathetic. Should you really cared you’d publish a phone number and e-mail handle for the leadership of this corporation. However, you don’t. That claims a great deal.
I’m undecided where to start with how upset I'm with Empire Today’s deficiency of reaction on my installation.
For starters, We lost our carpet in Hurricane Irma And eventually obtained The cash to get a lot more. So we imagined. I are actually wanting to get carpet put in considering the fact that November seventh, 2017. We scheduled an appointment for 5-7pm plus a representative did not present. We rescheduled for November 9th and she showed, we instructed her we were interested in the purchase and to move ahead With all the sale. A representative was purported to phone us November 10th and routine the carpet and vinyl installation for November thirteenth and 14th. There was no phone get in touch with and we left multiple voicemails for anyone within the office to phone us back for your installation. The installation dates arrived and went and we ongoing to connect with leaving voicemails and perform purchase numbers were placed as a result of customer service. We were being trying to get flooring by Thanksgiving resulting from household coming to town. We experienced Thanksgiving on concrete floors and created the ideal of it covering it with towels and blankets for kids attending.
We thank you for staying a repeat customer, and we regret to hear regarding your sister’s existing experience. We’ve Found her purchase, and we’ll be in touch together with her shortly to discuss her fears, and begin working on the resolution.
We all know missed appointments can be irritating, and we’d like to deal with your considerations ASAP. Unfortunately, we’re struggling to Identify your account. Remember to e-mails us at customersupport@ empire-today.com with equally your account and get in touch with data. We sit up for Listening to from you!
Nevertheless It will be wonderful to obtain Empire stand powering their poor installation and unintelligible customer service
August two, 2017 at 1:fifty four pm We Employed Empire Today to set up carpet in our office, On July eighteen, 2017. They needless to say took a deposit for our order and scheduled installation. The initial group of installers came and resolved they did not choose to do The task, since we have been a business that works, they would have to do the job all-around us. We presented to move all the household furniture ourselves as a way to get The task carried out, They simply walked off the job, reported it wasn't Completely ready and remaining. We identified as our salesman and explained to him what occurred, he stated the installation crew informed him it wasn't Completely ready. The salesman realized when he arrived to our firm that we would be working as well as installation would have to be performed office by office, the salesman mentioned his installers would transfer the household furniture also, but we felt we could just take two or three our personnel and support shift the household furniture to produce there career a lot easier. Quite a few day later on a new team of installers came, of course ten am as an alternative to seven am that we ended up informed they would be there. They may only get to a little part of The task completed considering the fact that they arrived so late. The 3rd working day we experienced installers, Permit’s just say installer given that only (one) showed up, following hearing us complain he ultimately received some support all over 2 PM and told us he experienced to remain late mainly because he had A different occupation to head over to the following day.
June seven, 2018 at 9:32 am I obtained flooring from them 6 months in the past I had been explained to h2o proof and is not going to tear would not get gashes in it. Perfectly there situations now exactly where they have fixed the ground has occur up again There's tears and gashes all during the flooring day three of calling there joke of customer service and however cant get any one to come back out and deal with yet again oh the many molding or trim is arising once more they charge me ten grand for flooring which the installers explained to me was trash and maybe cost 2500 dollars.
April 27, 2018 at 11:16 am I have experienced the WORST practical experience with Empire and I will never suggest nor use them for my individual or rental’s as I have previously… The very first concern was we have been all set to maneuver into our household on Tuesday April 16th because Empire would then be completed Together with the carpet set up together with the tile within the kitchen… Very well the day of carpet install they cancelled. this now has established us back a week due to the fact we ended up explained to the carpet required to go in ahead of the tile… So now we experienced to pay A further 7 days lease and also storage. Following concern,, So now they are saying they have to tile 1st since carpet installers ended up booked, we said good. Tile was to be completed on 21st and carpet within the 23RD.. If they arrived to setup the tile, they understood our profits male stated it absolutely was laminate that needed taken up, when in reality it absolutely was ceramic.
Update on tile challenge….we felt that since we must re-do the bogs ourselves, we do not want any Section of Empire coming to install new baseboards to fix damages. We would like absolutely nothing extra to try and do with Empire Flooring, their insufficient customer service, nor their installers.
I am sorry to acquire to submit this but your customer service is Awful, I hand laminate flooring set within our lounge and visitor bath home and 2 hallways, to begin my wife And that i had to maneuver many of the furnishings out and place it back again, but we had been charged for your installers to do it, the installers didn't tightened empire roofing complaints up the h2o line inside the visitor bathtub and leaked all around the ground, After i referred to as about the problem I was advised an individual would get in touch with me with in three days, immediately after five days I referred to as again and was told they termed but not one person was dwelling, and so they remaining a information, I'm residence every day, I'm disabled, so I know that was not real .
I simply cannot even begin to inform you how poor the dust is. Its around the partitions. Its on anything. Why would they pretend my household is a construction zone. They ought to have Slice outdoors.
So now I'm here with anything from my closets out on my balcony and we’re expecting rain so I needed to go out to obtain tarps to try to safeguard every thing and I’m now having to take time without work work on Monday with the kitchen area put in and HOPE that they really demonstrate up and do the job this time.
Not glad, I named CS back and an installation coordinator Trevor was despatched out. He inspected The work. He didn't totally agree with my considerations I'd with regards to the floors being not leveled and too much bounce and give and instructed me it's got to break in, having said that he agreed the ending was an issue of molding and caulking and he authorized a partial kitchen floor being Lower and reinstalled. You despatched the original installer back out to caulk gaps, glue floorboards jointly and redo a partial kitchen area. The task he did was awful. Caulk was different colors, nail marks in the ground transitions, flooring curt also limited. I identified as CS. Also, I named concerned which the subfloor from the front entrance wasn't secure and banging back into location right after stepping on the ground. You despatched A further installer to review the job.