I waited each week and tried using contacting Annette with the extension supplied by Rosemarie and there was no such extension or human being by that name. I named Rosemarie back and was informed that she would've anyone simply call me back. Just after no reaction I contacted Rosemarie, still left messages and have not heard again. It appears to me Empire Today isn't enthusiastic about repeat or referral enterprise. I am extremely displeased with the caliber of the carpet I used to be offered and The dearth of response by Empire Today. According to the reviews I have read through I wish I might have investigated your company in depth prior to I contacted you. I have now made a decision to provide the carpets eliminated and really hard wood floors installed. An expense I did not prepare on at this stage. I would hope that a rep from Empire Today, soon after reading my put up will Speak to me incredibly soon. I'm from the head to Get in touch with the BBB and also the media outlets that Empire Today promote on and allow them to know of my experience.
The installer arrived at three:fifty and when he arrived within to look at the position he actually reported “wow, this is the great dealâ€â€¦..I are now living in a one bedroom condo and don’t have far more furnishings than the normal particular person! He then instructed me that it will get 5-6 several hours to accomplish the put in which wouldn’t get the job done for the reason that my constructing only permits perform like this for being accomplished amongst selected hrs and he wouldn’t be accomplished until nine:00pm so I had to reschedule. The primary customer care rep which i spoke with was completely unhelpful and informed me the earliest readily available set up was the following Monday but that he couldn’t assurance a early morning set up. When I identified as again to speak with a supervisor, Yvette was Luckily useful, got the set up scheduled for Saturday early morning and refunded me 10% of the overall Charge. Thanks Yvette!
August fifteen, 2018 at 9:38 am I'd employed Empire for flooring 3 many years in the past and was so happy with the practical experience that I selected the corporate yet again for new carpeting upstairs. Slip-up. This has become a fiasco from start to complete. Just about the most dysfunctional corporations I have at any time handled in my adult lifestyle. Their reps are incompetent, disconnected from corporate and unapologetic with the extraordinary inconvenience they've got caused me — and this has almost nothing to carry out with the actual carpet. I’ve expended hours attempting to verify to them I truly compensated for my carpet over the day I signed the agreement Using the impartial rep who frequented my household.
I need my a reimbursement. I advised my lender n customer care that Lisa would not contact me again right until it had been time for her to go away that is exactly what she did n she didn't depart a call back again amount. She stated some other person with the Workplace will get ahold of me on Saturday the 9th of December simply because they are booked solid. Not my trouble.
They funds my Examine straight away but when I would like it back so I am able to employ some other person they hold my cash for ransom. By no means ever use this corporation. Tried to have the maintain launched on the checks Which dept will not be in within the weekend. Inform me it’s impossible. Wtf screw empire flooring.
I so upset and unhappy with function that Empire Today did setting up my hardwood flooring (Incomplete Occupation) l have to be compensated this has actually been this sort of an inconvenience to me and my family and my time. Had l recognized this get the job done wasn’t likely to be done in 2 times l never would’ve agreed to use Empire Today and shell out the amount l paid l would’ve made use of Lowes and or House Depot. I is going to be Placing a grievance on Yelp for the reason that l simply call customer support created grievance on 9/one/2018 following employee termed me was informed l would get get in touch with from a manager with in 24 several hours no reply so far
I used to be pretty unhappy as your customer care was not professional when I referred to as to complain. I spoke with someone (Adan) who instructed me he was passing my photographs to his supervisor and today he (Adam) returns my abide by up phone and tells me he is a supervisor and it isn’t empires accountability for the harm to the walls per deal. I am planning to acquire empire to modest promises courtroom as I was fair by contacting and permitting you know the way I in contented we ended up and I assume a phone again from company headquarters inside 24 hours as I'm also halting my payment until a resolution is reached. This is simply not a professional technique to do company and I will never propose empire to any one in the close to foreseeable future.
Thank goodness just h2o and never waste water but looking to get EmpireToday to fix it, excuses, excuses and EXCUSES.
We strive to go away a favourable impression for the duration of our in-property consultations, and we’re sorry to listen to this wasn't the situation. We’ll be in touch with you Soon to discuss your expertise.
We realize that this has become a frustrating encounter for you personally, and we apologize for your personal experience. We accept your worries, and we’ll be in connection with you Soon to address your issues.
August fifteen, 2018 at 12:09 pm Very good morning. I'm writing to complain a few botch tile work that I experienced performed on my two loos in April 2018. The job took just about 3 times, the contractor took most of the solution that I assumed I ordered and my commode was replaced improperly. To produce matters even worse I discovered in June 2018 that my empire today review grout was cracking in my bedroom bathtub– assumed not far too much about this till July 2018 when I noticed substantial bit of gout was cracked in my main lavatory and another rest room, in addition to the ground was unleveled. It took me three weeks to obtain a vendor out ( soon after quite a few makes an attempt only to get advised he was on trip). When he came he reported that the ground was unleveled Which many of the tiles would want to become removed and replaced to be able to resolve.
The installer stayed right until six:30pm and only got four stairs accomplished. That being mentioned, when two more new installers arrived today soon after 9am I was instructed once more by Customer support for being there whenever they concluded The work to my pleasure. I needed to contact my employer and check with to begin previously in order that I could go away before.
You should email your Get hold of information and facts to customersupport@ empire-today.com. Be sure you mention Headquarters in the topic line for even further guidance. We look forward to hearing from you.
I welcome your email response and encourage you to definitely connect with and talk to me. My most recent expertise has been completely infuriating and a disappointment. I have already been endeavoring to resolve this matter for more than two years and it is still not resolved. Your N.Y. Prolonged Island Customer Service Department and Installation Department has delivered little tangible help. They do not stick to up and they do not retain their term once they say they will phone again. I've worked in customer service website for 20+ years and guide an in-bound revenue and customer support Speak to Middle crew.